Customer Support Specialist

As a Customer Support Specialist at SMS360, you’ll assist clients with product support, training, and communication to ensure a smooth and successful software experience.

Laptop screen displaying SMS Demo Site dashboard with 2025 safety data including injury-free days, incident types, OSHA event type pie chart, incident locations bar chart, and US safety calculations.

Customer Support Specialist

Remote; Philippines

Safety Management Systems, Inc. is looking for an experienced Customer Support specialist interested in supporting SaaS applications for a U.S. headquartered Environmental Health & Safety company. Your principal responsibilities will entail (1) proactive client outreach via video / email, (2) Training support (3) Product support.

Besides raw intellect and the ability to not take yourself too seriously, the value that you can contribute to the team is much more important to us than years of experience or titles. It is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top Blue-Chip companies, all of which have demanding needs.